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American Standard Hampton 72257 Tub/Shower Trim - Do Not Use

Item # HN-ASTD204

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  • Includes tub and shower trim
  • Metal construction; choice of finish
  • Increased rough-in: 1 2/3 to 3 2/5 inches
  • Piece escutcheon allows both deep and shallow rough-ins
  • 3 porcelain lever handles
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Customer Reviews

REVIEW SNAPSHOT®

by PowerReviews
American Standard Hampton 72257 Tub/Shower Trim
 
3.2

(based on 20 reviews)

Ratings Distribution

  • 5 Stars

     

    (6)

  • 4 Stars

     

    (6)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (1)

  • 1 Stars

     

    (7)

60%

of respondents would recommend this to a friend.

Pros

  • Attractive design (12)
  • Sturdy materials (10)
  • Functions smoothly (8)
  • Easy to clean (5)
  • Easy to install (5)

Cons

  • Leaky (3)
  • Unreliable (3)

Best Uses

    Most Liked Positive Review

     

    Great set

    When first installed, the shower dripped. I checked the cartridges & they were pretty "dried out" from age....guessed the set had been on the shelf at the...Read complete review

    When first installed, the shower dripped. I checked the cartridges & they were pretty "dried out" from age....guessed the set had been on the shelf at the store too long. AS sent me new cartridges & all is well. The best part about this product is that AS stands behind it and will work to take care of the customer!!! This company has always been a great company to buy from because they actually make sure that their product is the best!

    VS

    Most Liked Negative Review

     

    Think again; you will not be happy!

    I was happy to find a three handle shower faucet in bronze, and was willing to pay a little more for such a product, but was extremely disappointed with the quality of this...Read complete review

    I was happy to find a three handle shower faucet in bronze, and was willing to pay a little more for such a product, but was extremely disappointed with the quality of this product. Installation was fairly straight forward, but the escutcheons (handle surrounds) are plastic. The very first use resulted in a leaking (broken) cartridge. Visiting the website to order repair parts. Buyer beware!

    Reviewed by 20 customers

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    1.0

    Poor Design

    By Stan4694

    from Baltimore MD

    Comments about American Standard Hampton 72257 Tub/Shower Trim:

    The transfer valve (tub spout to shower head handle) is a HORRIBLE design. As one of the other reviews posted. The handle is easily over rotated causing the cartridge to strip out internally. Brand new install and I had to spend an entire day running around looking for a local supplier that had this valve ($40) After replacing still the same problem so we just leave the handle in the shower position so we don't have to rotate the handle as often.

     
    1.0

    Bad!

    By achassell

    from Santa Fe, NM, United States

    Comments about American Standard Hampton 72257 Tub/Shower Trim:

    On installation, I broke all 3 valves by "over-tightening" and had to replace them. The transfer valve (center) is the big problem. The design is laughably poor and the slightest force past the operational turn range breaks it. If there were a clear stopping point that might be ok, but it does not turn smoothly and one must apply some force near the shower end of the range. The handles flop around, the set points don't really align, parts that should be metal are actually plastic, and the whole thing feels cheap. We have been using this set for two weeks now. I have already had to remove and fix the transfer valve and we don't dare use it now - just keeping it on shower until we decide what to do. Have emailed AS to ask if there's an upgrade valve, but doubt there is. If not, we'll have to replace the whole unit, and it won't be with an American Standard product. We've been happy with the Delta faucets we chose for the other bathroom and won't make this mistake again. The most unbelievable thing is that this product is still for sale. Don't buy it!

    (2 of 2 customers found this review helpful)

     
    1.0

    Dissapointed

    By Jenna426

    from Houston, TX

    Comments about American Standard Hampton 72257 Tub/Shower Trim:

    I should have read the reviews about this faucet before I purchased this. It is very expensive for it to be defective, it leaks from the hot water valve, the plumber installed it, and leaked heavily. The plumber came back to replace the cartridge that he thought would help. IT DID NOT. Can't tear the bathroom tile now to return, the whole ordeal has been a nightmare, now I have a leaky faucet and out 250.00 plus plumber. DON'T BUY this product.

    (2 of 2 customers found this review helpful)

     
    1.0

    Buy extra transfer valves

    By Anonymous

    from Ozark, AL

    Comments about American Standard Hampton 72257 Tub/Shower Trim:

    Replacing the transfer valve for the third time. Mechanically poor design since the slightest turn past the stopping point will result in a transfer valve needing to be replaced. Now I need a new handle for the transver valve and can't find one. Don't buy this product. I like American Standard products - but not this one.

     
    1.0

    Disappointed

    By Dianawed

    from Brownstown, Michigan

    Comments about American Standard Hampton 72257 Tub/Shower Trim:

    Very disappointed, this wasnt a cheap purchase and Iwas surprised by the amount of plastic. Im here now to order a replacement adapter, it never fit in properly and is now stripped. this is the 2nd fix for this faucet and it's only 2 months installed : (.

    Displaying reviews 1-5

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