Bamboo Accents Sphere Figurine On Spout and Pump Fountain KitItem # HN-BBO016
- Durably crafted of 100-percent natural bamboo and poly-resin
- Pump kit included
- Ideal for indoor spa sanctuary or outdoor garden feature
- Water re-circulates throughout fountain
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Reviewed by 1 customer
Displaying review 1
- Attractive Design
- Prompt customer service
- Poorly packaged
Comments about Bamboo Accents Sphere Figurine On Spout and Pump Fountain Kit:
I don't know if it works because the ceramic portion arrived shattered in many, many little pieces. It is no wonder! It was very poorly packaged. One thin piece of bubble wrap around the ceramic portion and the entire unit left free to bump around in the box. The box with the pump in it was also free in the box and could bump into the ceramic portion.
Service and delivery comments:
Delivery took 8 days from California to Michigan. That is not bad, I guess; but I have become accustomed to faster service from other retailers.
After I discovered it had arrived broken, I emailed customer service. I explained the problem and the poor packaging. I asked (1) how to return the broken unit, (2) for a replacement, and (3) if the replacement could please be opened and packaging added, before it was sent.
Via prompt reply I was told that they did not want the broken one back, that they had credited my Paypal account (which they had) and that I would have to re-order because I had paid by Paypal. The reply was silent about better packaging and I took that silence as a "No."
If they had just sent a replacement (since they had my money), I would have tried again. I am not sure whether I will re-order. I have no faith that it would arrive in one piece and I want a fountain I can use this summer!
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