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We want you to love every item you purchase from hayneedle.com. If you do need to return a product, please note the following before starting the return process. Also feel free to call us at 888.880.4884. We’re here to help you every step of the way.

Eligible Returns

  • You may return most eligible items – for whatever reason – up to 30 days from the date of delivery.
  • To determine whether an item is eligible for return, simply sign in to your account and look up your order. You’ll see a Return/Exchange link next to each of your orders. Click that link and all items will be listed, along with their return eligibility. From there you can start the return process and obtain a return merchandise authorization (RMA) that you can print and include in your return package.

Return Shipping

  • Please note that depending on the reason for your returning an item, you may be responsible for return shipping costs. Shipping is not refundable on items returned due to customer preference/change of mind.

Packaging

  • Products should be returned in their original packaging as much as possible. Outside the box, write your RMA number and your return address. Inside, include your printed RMA slip and/or contact information, order number, and reason for return. We recommend you choose a shipping method that is trackable.

Once we receive your package, we will credit the amount of the item to the original method of payment. If the item was purchased with a gift certificate or as a gift, you’ll be issued an in-store credit for the amount of the item.


Choose an Order to Return From Your Order History
Look up an Order by Order Number
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