We strive to ship all orders as soon as possible. For this reason, we will gladly ATTEMPT to process cancellation at your request, provided the order has not yet entered the shipping process. Unfortunately, we cannot guarantee cancellation of any order or item once the order has been placed. Our orders ship from a wide fulfillment network and once the order has been received by the appropriate fulfillment center, they are only able to cancel if they can confirm the item has not entered the shipping process.
In order to request a cancellation, please call 1-888-880-4884 Monday - Friday 9 AM - 6 PM ET to ensure timely processing of your cancellation. Please do not send your request via email, unless our phone lines are closed. If phone lines are closed, you can submit your request to cancel by visiting our Contact Us page and filling out the form.
After requesting cancellation, if we are able to successfully cancel your order you will receive an email confirming the cancellation. When your order is cancelled, any funds on hold for your purchase will be released by your financial institution in approximately 4 business days.
If the item you wish to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to that item's return policy. Visit our Return Center for more information about our return policy or to start a return.
Changing Orders: Hayneedle is unable to alter order information once the order is placed. Changes cannot be made to quantity, size, color, billing or shipping addresses or information, payment method, or FedEx shipping method. If a change for any of these reasons is a necessity, please contact us so we can attempt to cancel and you would then have the option to reorder with the correct information.