Shipping & Delivery Information
Free Ground Shipping on EVERYTHING
*Free shipping applies to the 48 contiguous states only.
Choose from FedEx Shipping Options
Ground, 3-Day, 2-Day, or 1-Day service
Please note:
- Alaska, Hawaii, and Puerto Rico require 1-Day or 2-Day service and may incur additional fees.
- Items sent to an APO or FPO address will be shipped via USPS for an additional fee.
- All other U.S. territories are considered international.
- Please visit our Delivery Times & Expedited Shipping info page for more details on FedEx shipping options.
Standard shipping rates apply to the 48 contiguous states only. A physical street address is required to receive small parcel items. We do not ship to P.O. boxes or freight forwarding addresses.
Freight delivery is required when the size and/or weight of the product exceeds the limits set by FedEx. Rates are determined on a case-by-case basis and are available on the product page and at checkout.
You must schedule your freight delivery and be present to sign when it arrives.
Freight deliveries are made Monday through Friday between 8 a.m. and 5 p.m. When your order is ready to ship, you'll receive an email with a link to schedule your delivery online. If you don't make the appointment online, the carrier will call at a later time to schedule.
Standard shipping rates apply to the 48 contiguous states only. A physical street address is required to receive small parcel items. We do not ship to P.O. boxes or freight forwarding addresses.
Ground Level Entry
Our free delivery service will drop off any packages outside the ground floor entrance of your home, apartment building, or condo. From there it's up to you, so we advise having a friend (or two) on hand to assist with doorways and stairs.
Requirements:
- Street access of at least 10 feet wide
- Street overhead clearance of at least 14 feet
- Street with no vehicle weight restrictions
Room of Choice
Upgrade to Room of Choice delivery, and we'll make sure your packages are not only inside your home but carried to the room of your choice. We'll also carry items upstairs – ideal for apartment and condo dwellers.
Requirements:
- Street access of at least 10 feet wide
- Street overhead clearance of at least 14 feet
- Street with no vehicle weight restrictions
- Stairways, doorways, hallways & turns at least 36 in. wide
Room + Unbox
With our top-tier delivery service, we'll deliver right to your room of choice and place your item just where you want it. We'll also do the unboxing and dispose of any packaging. (Assembly is not included).
Requirements:
- Street access of at least 10 feet wide
- Street overhead clearance of at least 14 feet
- Street with no vehicle weight restrictions
- Stairways, doorways, hallways & turns at least 36 in. wide
- Existing furniture should be moved by the delivery recipient
Delivery conditions outside of the above guidelines including, but not limited to, sharp turns, narrow or gravel driveways, and gated communities or condominiums require additional handling services and fees. If any of these apply, please contact us.
Before you sign, inspect your delivery for accuracy and damage. If there's light damage to the packaging, please note on the delivery paperwork. If you suspect there could be damage to the product, ask for a copy of the delivery receipt with the carrier's name and truck number, refuse the item, and contact Customer Care at 1-888-880-4884.
If you discover damages after the delivery is made, contact us within 24 hours.
For more information on shipping internationally click here.
To determine if a specific product ships internationally:
- Make your item selection on the product page (quantity, size, color, etc.)
- Enter your zip code and country in the Delivery Options section.
- Our system will immediately notify you as to whether or not that item is available for international shipping to the selected area.
Please note:
- All international orders are subject to import duties and taxes assessed by local governments.
- Some manufacturers' warranties may not be valid outside of the U.S.
- Our products meet all safety, testing, and labeling standards required by the United States, but not necessarily those of the receiving country.
- Our products are designed to conform to the voltage and electrical standards of the United States and may require an adapter or converter for use in the receiving country.
For a selection of products that currently ship to Canada, click HERE.
Shipping costs and delivery dates will be determined on a case-by-case basis.
Freight delivery services are not available outside of the U.S.