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Look up by Order Number
Due to the current impact on our suppliers and fulfillment network, please note some items may take longer than expected to arrive.
Order Updates
We will email you updates regarding the status of your order including when your item ships.
Order Status
To view the full details of your order along with tracking, enter your order number with the ship to name or your email address exactly as it appears on your order receipt. If you don't have your order number, please call 1-888-880-4884 or email us.
We want you to love everything you purchase. If you need to return an item, please review the following before starting the return process. Feel free to call us at 1-888-880-4884 if you need any help.
Eligible Returns

You may return most eligible items – for whatever reason – up to 30 days from the date of delivery.

Look up your order and select the Return/Exchange option to see the return eligibility for each item. From there you can start the return process and obtain a return merchandise authorization (RMA) to print and include in your return package.

Holiday Returns Policy: Orders placed between Nov. 1 and Dec. 31 may be returned until Jan. 31.

Return Shipping Cost
Depending on your reason for returning an item, you might be responsible for return shipping costs. Shipping is not refundable on items returned due to customer preference or change of mind.
Packaging Your Return

Items should be returned in their original packaging as much as possible. Include your printed RMA slip and/or contact information, order number, and reason for return inside the package. Write your RMA number and your return address on the outside of the box and send your return by a trackable shipping method.

Once we receive your return, we will credit the amount of the item to the original method of payment. If the item was a gift or purchased using a gift card, we will issue a hayneedle.com store credit.