Q: I know this lantern is solar, however, it never worked. Turned on switch, left in sun & no light.I purchased several as gifts and all but one worked. Is there any battery (type) that can be used
Submitted 2 years ago by Joan C - Hanover MA
Hayneedle customer support
A: Please call Hayneedle Customer Service at 866-912-9717, Option 2 if the lanterns were purchased from Hayneedle. Otherwise, contact Smart Solar on their web site: http://smartsolar.com/USA/home.php.
Open Reply - Community Answer
A: Yes there is a certain battery that needs to be used with this product. I replace the batteries with the same type that comes with the Lantern. Make sure you are pushing the on/off button in the right direction. I have made this mistake on a few occasions.
Open Reply - Community Answer
A: Sounds like a defective lantern that would need to be replaced.
Open Reply - Community Answer
A: Unfortunately, even though the instructions included imply the battery canbe changed, we found that there really is no way to replace the battery.
Q: What type of battery is used. I purchased one as a gift & it never worked.
Submitted 2 years ago by Joan C - Hanover MA
Open Reply - Community Answer
A: Turn it to off - put it outside in the sun and let it charge - it is solarpowered
Open Reply - Community Answer
A: No battery is needed. Set it in the sun all day and turn the switch to on.
Open Reply - Community Answer
A: Try wiggling the switch.. it is usually the problem
Q: Rain proof? Thanks!
Submitted 2 years ago by Nick - undisclosed
Open Reply - Community Answer
A: Yes, it is rain proof. I've had one for nearly a year and it still worksperfectly.
Open Reply - Community Answer
A: we have 2 of them and love them, they are rain proof.
Open Reply - Community Answer
A: Have two of these on the deck for several months...have withstood rain and showers with the hose with absolutely no issue. Will bring them in and protect them from winter elements however.
Q: Where is the battery located so we can recharge the battery?
Submitted 3 years ago by gretchen - NJ
Hayneedle customer support
A: This item is solar powered.
Q: Does it give enough light for entertaining?
Submitted 3 years ago by J - NC
Hayneedle customer support
A: This item might not give enough light for entertaining.